In order to ensure business continuity, organisation structure is important. Prepare your organization chart complete with each task so that accountability can be instilled in the hearts and minds of our “Team Performers” . A great organization is where the operation run smoothly eventhough the manager is not at the premises. With the organizational chart…

According to Jack Ma founder of ALIBABA , customer service should be the main focus of all businesses today . Being a Head of Customer Service and Fleet Operation when I was working with oil & gas company gave me a clear insight of what customer wants. Nowadays customers have their own system and processes.They…

WHAT IS A TRADE MARK? A trade mark is a sign which distinguishes the goods and services of one trader from those of another. A mark includes words, logos, pictures, names, letters, numbers or a combination of these. A trade mark is used as a marketing tool to enable customers in recognizing the product of…

What is Sales Funnel? Searching for “Leads” or prospects and convert them into customers. This is a nice task , extremely difficult in Malaysia and requires persistent effort and don’t give up attitude. Malaysian customers have a choice of good offer. If our product is not unique or different from others then our business will be difficult…

Many seminars out there will teach you how to start a business . They will not touch on how to ensure continuity and sustainability of the business . Business Continuity Plan or Management is about having a robust plan in place to counter ever changing business world . Big companies use BCP to face disasters…

One of the most important factor that people forgot to look at is location of the business. If we read most of the books on starting up a business , the author will suggest we do something that we are so passionate about . Those with cooking skills will open up a restaurant. Bookworms will…

When I was a Head of Customer Service last time , I did a survey . I asked customers how fast do they want product to be delivered . Do they need to order 1 day 3 days or 7 days in advance to get their product on time . 80 % of customers replied…

I started doing business from the young age of 12 yrs old. In Penang there is a wholesale perfume trader . I bought perfume at a wholesale price and sell them in my school , to teachers and fellow students . I also sell ringstones which I was given by my relative while I was…