When I was a Head of Customer Service last time , I did a survey . I asked customers how fast do they want product to be delivered . Do they need to order 1 day 3 days or 7 days in advance to get their product on time . 80 % of customers replied that how many days is not important . Most important is the consistency. No point of promising product can be delivered within 1 day but only works 20 % of the time in a month. So do what is takes to be consistent. It will help you to sustain your business for a long time.
April 19, 2016
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5 comments
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