Many seminars out there will teach you how to start a business . They will not touch on how to ensure continuity and sustainability of the business . Business Continuity Plan or Management is about having a robust plan in place to counter ever changing business world . Big companies use BCP to face disasters where business operation is interrupted. SME business can use the same concept to counter new competitors especially now, where successful business are copied overnight ! Dare to change and be different from others while not being weird. This is a continuos effort where you will need a 3rd force to oversee and pinpoint changes that need to be implemented. One of the service that we provide is Customer Experience Assessment where we will do an independent audit on your premise with your consent.  This audit will test your employees capability to handle customers expectations and comments . From the finding we will do a sharing with all your employees on the way forward to provide the best customer service. Then as owner you will do a toolbox briefing every morning before business opens to refresh what have been learned. We will do for you on weekly basis if you picked one of the available package . Talking to employees is crucial since it is networking in macro approach.